FAQ

Once you place your order, we will send an order confirmation email, through which you can easily track your drinkware order status.

Can I make modifications to my order? Order changes can only be made before your package enters shipping preparation. No further adjustments will be allowed once your order status updates to pre‑shipping, in transit or delivered.

Payment Information What payment methods do you accept? We provide two secure and reliable payment options: PayPal PayPal is our primary payment gateway to protect all transactions. You may complete payments with Mastercard, Visa, American Express and Discover through PayPal.

Secure Credit Card Checkout We also support direct checkout with Visa, Mastercard, American Express and Discover credit cards.

What currency will I be charged in? All transactions on our website gethydrostyles.shop are processed in US Dollars (USD). If your payment card uses a different currency, your bank will convert the amount at real‑time exchange rates in accordance with local banking rules and card provider policies.

Are installment payments available? We offer a three‑installment payment plan for all orders.

Shipping & Delivery Which regions do you ship to? We provide international shipping covering Asia, North & Central America, Europe and Oceania. You can complete payment smoothly via PayPal or credit card.

What are the order processing and delivery timelines? Standard order processing takes 3–7 business days after payment confirmation. Actual delivery time depends on the shipping method you select at checkout.

How can I track my package? Once your order is dispatched, we will send a confirmation email containing your tracking information.

What happens if I am unavailable to receive my package? If you cannot sign for the parcel in person, the courier will typically arrange redelivery on the next business day or reach out to reschedule your delivery window. Logistics regulations vary by country and shipping carrier. If repeated home delivery attempts are unsuccessful, you may need to collect your parcel from your local post office.

Returns & Exchanges Am I eligible to return my order? We accept return requests only if all of the following requirements are met: The drinkware product is purchased directly from our official website gethydrostyles.shop The product remains unused and kept in its original condition with intact packaging All return and exchange applications are submitted within 14 days of delivery

Please contact our customer support team to start your return process.

Can I exchange my drinkware item for a different product? Exchanges are allowed and subject to the same rules specified in our return policy. When contacting support to submit a return request, simply indicate that you wish to exchange for another drinkware product.

Are return shipping fees complimentary? Please first contact customer support to obtain our official return address. After receiving the address, securely repack the item with its original packaging and enclose your proof of purchase inside the parcel. Complimentary return shipping is only available under specific conditions. For returns unrelated to our store’s errors, return shipping costs will be subtracted from your refund.

How long does return processing take? Our warehouse team will inspect your returned drinkware product within 14 days upon receipt. Once your return is approved, refunds, product exchanges or store credit will be issued within 14 business days.

If you have any additional questions, you are welcome to contact our Support Center at any time.